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Terms of Sales

Do not hesitate to contact us if you have any doubts or questions.

 

Your registration will become effective when we receive the information form and payment of the deposit; we will then consider that you have read and accepted all the conditions of this agreement (the data relating to your reservation are protected and will never be transmitted).

 

Courtesy remains the driving force behind any leisure activity. The HossAventures staff apply this behavior and will be keen to please you. Any failure to  this rule as well as the safety rules indicated by the supervisor would engage the responsibility of its author.

We could not be held responsible for the criminal or malicious acts of the participants who would thus act under their own responsibility.

Reckless personal initiatives outside the framework of the instructions involving bodily injury or material damage will be the responsibility of their author.

 

Any activity with animals requires consistent involvement. For this, and within the specific framework of their protection and well-being, no activity is invoiced and managed according to a scale of profitability. Identical services in theory may vary on the ground depending on the conditions of the moment.

 

Any reservation will only be effective upon receipt of the registration form and payment of the deposit.

 

  • BENEFIT :

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The charter ride is for people wishing to experience sensations of Nordic escape without physical effort because you are seated in the sled driven by the professional musher. From 3 years old to 99 years old! Ideal for people with reduced mobility who can then enjoy a snowy, wild and preserved environment.

Please note that participants must not present any medical contraindication aimed at excluding leisure activities in mountainous environments in the presence of dogs and inducing numerous vibrations.

The activities offered by HossAventures cannot be practiced by pregnant women due to numerous vibrations and shocks. If you book an activity without specifying your pregnancy, HossAventures cannot be held responsible in the event of incidents or undesirable effects.

 

The weight in the sled and the rotations are limited for the well-being of our dogs.

Weight of 180kg maximum in the sled:

  • Maximum 3 adults or 2 children and 2 adults per sled (depending on passenger size)

  • Minimum 2 people in the sled

  • Children: up to 11 years old, from 12 years old adult price

Children under 11 must be accompanied by an adult.

 

  • LOCATION OF THE ACTIVITY:

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Col de Cuvery 01200 VALSERHONE

 

  • EQUIPMENT :

 

Provide equipment suitable for the activity (non-exhaustive list):

  • Warm and waterproof clothing

  • Warm underwear

  • Hat, warm and waterproof gloves

  • Warm and waterproof shoes, high or low with gaiters

  • Warm socks (provide possible spares)

  • Sunglasses / ski goggles and sunscreen adapted to altitude radiation

  • Water

 

We will refuse a poorly  dressed participant

 

  • RESERVATION :

 

Your reservation will be effective when HossAventure has received the registration form and payment of the deposit (representing 30% of the service). This can be paid by credit card via SWIKLY or by check to be sent to the following address:

 

HossAdventures

Johanne MARAIS and/or Alexandre MOIROUD

95 Lombardy Road

38950 QUAIS IN CHARTERUSE

 

For payments by check, we put your time slots on hold until we receive your check. (pre-booking). If your payment is not received within 7 days of pre-booking we will cancel your request.

 

  • PAYMENT :

 

Full payment must be made on the day of the service in cash.

Please note there is no ATM on the Cuvéry site (check and credit card refused on site)

It is also possible to pay in advance via bank transfer.

Attention HossAventures must have received payment no later than the morning of the service and before the start of it.

 

  • SCHEDULES/ DELAYS:

 

We ask you to make your arrangements in order to best respect the arranged times; any delay on your part would reduce the duration of the activity and too much delay penalizing the other participants or the smooth running of the operation  would result in the cancellation of your own making. Anyone arriving beyond 10 minutes after the time of the appointment, will unfortunately no longer be able to participate in the activity and will not be able to claim any refund.

 

Similarly, no refund can be requested if the state of the snow-covered roads prevents the participant from reaching the place of the activity. It is the participant's responsibility to be aware of any snowfall announced on the day of the activity and to plan the time necessary for his journey as well as the equipment of your vehicle which must be adapted to snow-covered roads (snow tires or chains).

The schedules of the activities can be modified (advanced or moved back by one hour or more) in the event that the temperatures are too high for the dogs or if the conditions are not suitables.

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  • LACK OF SNOW / BAD WEATHER :

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All activities take place, regardless of the weather on the day, no refunds will be made if the weather is unfavourable.

In the event of insufficient snow cover, the musher may change the location of the activity (to ensure safety and quality of service). Only the musher is authorized to make the decision to postpone, cancel or replace the activity. The replacement activity is obligatory, the off-snow activity must be carried out (kart ride or cani-walking).

 

No refund possible.

 

The supervising professional musher is the only one to make the decisions that involve your safety, that of the animals and that of the group in general.

 

  • CANCELATION :

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In the event of cancellation by you, you will be charged cancellation fees:

  • Between 29 and 20 days before activity :  70% of the total amount of the deposit

  • Between 19 and 10 days before activity : 80% of the total amount of the deposit

  • Less than 10 days before activity : 100% of the total amount of the deposit

 

For no cancellation fees to be charged, a certified medical certificate provided within 48 hours will be requested.

In the event of cancellation due to the organisation, participants will be fully reimbursed, without any compensation.

If the cancellation is due to government health directives, pandemic, etc., the fees of payment by credit card from our partner SWIKLY amounting to (see details below) will remain the responsibility of the customer. The reimbursement of an activity will be made within a maximum of 6 months after booking so as not to penalize the cash flow and the sustainability of our company.

 

  • SWIKLY service fees: 1.8% + €0.20 per transaction
    Minimum amount of payment service fees per transaction: €0.40

 

 

  • INSURANCE:

 

HossAventures takes out insurance covering professional liability.

Each participant or group must have professional, individual or family civil liability insurance.

 

  • RIGHT TO IMAGE: 

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During our activities, participants agree to be photographed and/or filmed and authorize us to use the photos or videos on our website, our Facebook page, through the press, television, etc. Otherwise, the participants or the parents of minor participants must send us a written request not to accept the publication of the images.

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